Zomato To Investigate Cloud Kitchens With More Than Ten Brands – Zomato To Investigate Cloud Kitchens With More Than Ten Brands

Zomato to investigate cloud kitchens with more than ten brands

Zomato said that in view of the poor customer experience, it has been decided to investigate Cloud Kitchen.

New Delhi:

Online food ordering company Zomato on Friday said it will conduct physical verification of cloud kitchens operating more than 10 brands from a single location to check malpractices by operators. Zomato gave this information in a blogpost. “While there is no exact science to the exact number of brands, we believe that even the most organized unit of the industry does not benefit from a single kitchen with multiple brands operating in a single kitchen and consumer confidence is low,” the company said. It happens.’

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Zomato said that recently the Food Safety and Standards Authority of India (FSSI) has given permission to companies running cloud kitchens to operate multiple brands on a single license. However, Zomato believes that some companies running registered cloud kitchens are abusing this exemption given in the law and operating too many brands from a single kitchen. Because of this, there is no difference in the offering of their products and the customers also start getting confused.

Zomato said that in view of the poor customer experience in this situation, it has been decided to conduct a physical examination of cloud kitchens running multiple brands. This work will be carried out in collaboration with the National Restaurant Association of India. Zomato said, “If more than 10 food brands are being run from any one place, then we are going to physically check that place.”

(This news has not been edited by NDTV team. It has been published directly from Syndicate feed.)

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